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Addictions services
Service Access to Recovery (SAR):
SAR provides service navigation support for mental health and addictions. For many folks, they are a first point of contact within the addictions system. If you are waiting for a call back from us, we highly recommend calling SAR and asking about referrals to addictions support organizations. Call now at 613 241 5202.
AccessMHA
provides system navigation for mental health and addictions for all of Eastern Ontario, ages 16+.
Ottawa Withdrawal Management Centre
provides community based and residential withdrawal management services/detox supports. 613 241 1525, phone line available 24/7.
Counselling Connect
provides brief individual and group therapy opportunities, with fast and accessible self-service online booking. Counselling available in English, French, and Arabic. Sessions often available within one week.
The Walk-In Counselling Clinic
Free counselling services on a first come, first served basis.
Crisis lines
The Distress Centre:
answers calls 24/7, with crisis line specialists providing confidential, bilingual support. Callers can reach the Centre at 613-238-3311.***NEW*** You can now text and chat with the Distress Centre between 10:00 a.m. and 11:00 p.m., 7 days a week — text 343-306-5550 or chat.
The Mental Health Crisis Line
is bilingual and answers calls for people ages 16 or older 24 hours a day, seven days a week. Callers can reach the line at 613-722-6914.
Tel-Aide Outaouais
offers French-Language mental health telephone support 24/7. Ottawa residents can call 613-741-6433 and Gatineau residents can contact 819-775-3223
The National Overdose Response Service (NORS)
Is a national peer-based and peer-run telephone overdose prevention service. NORS works by calling 1-888-688-NORS (6677) and getting connected to a peer volunteer who will stay on the line for 15-30 minutes to supervise drug use. During the call, if there is a concern of overdose, such as the client becoming non-responsive, the supervisor will connect with local 911 dispatch services
Youth Services Bureau (YSB)
provides youth and family counselling, crisis support, a 24/7 crisis line at 613-260-2360, walk-in counselling and an online crisis chat service for youth at https://www.ysb.ca/services/ysb-mental-health/24-7-crisis-line/.
Ottawa Rape Crisis Centre:
The ORCC supports and empowers trans and cis women, trans men, two-spirit, gender-fluid, and non-binary survivors. The crisis line provides service 7 days a week to survivors of sexual violence, supporters, family and friends of survivors. Reach someone now by calling 613-562-2333.
Fem-Aide (Violence envers les femmes)
Fem’aide is a French language service available 24/7 : 1-877-336-2433.
Unsafe at Home Ottawa
Text & chat support for violence & abuse
